We are firmly committed to providing quality chemical cleaning services and integrated engineering solutions that fully meet our client’s requirements and expectations. Our products & services conform fully to additional company Quality Standards and the provision of applicable regulations and legislations.
To give effect to this policy, the Company operates a comprehensive quality management system, with fully structured and documented
procedures to the requirements and accreditation of ISO 9001:2008 covering all its activities.
TOTAL QUALITY MANAGEMENT APPROACH :
We believe that every member of the business shares the responsibility for quality and quality improvement.
Senior management team through their own practices and standards will endeavour
to lead by example. They will give
complete commitment and allocate
the necessary resources to the quality
policies and programmes initiated.
Everyone has the scope to contribute to continuous quality improvement. These initiatives will generate effective conditions for staff to participate creatively in the design, implementation and review of improvement activities.
We will compare our performances with those of competitors sharing the benchmark data with all relevant staff within the business.
QUALITY PROCESSES & CONTROLS WILL BE IMPLEMENTED IN A SYSTEMATIC & PLANNED WAY ACROSS THE BUSINESS TO ALLOW US TO CONSISTENTLY :
exceed our customers’ expectations by ensuring appropriate communications are maintained to enable
us to fully understand and fulfill their requirements
set measurable targets to monitor our
achievement toward pre-determined
objectives;
evaluate our performance against these targets to identify progress
provide appropriate resources and a suitable working environment
monitor, audit and review our systems to identify areas to continually improve performance
To accomplish this objective, ZESB has established, documented, implemented and maintains an effective Quality Management System which is aimed at “getting it right first time”.
Our aim is to delight our customers and develop relationships with all suppliers both internal and external, working in partnership to meet all supply chain requirements to provide significant success within the quality policy.
